Renting a car can be a great way to get transportation when you do not have it available to you already. A lot of people will fly to the airport closest to their destination but will need to rent a car to get to their actual destination. While this is a great service being provided, some rental car companies are not great as others, but how do you know which ones are the best? What do you need to look out for when researching rental car companies?
Plog research implemented their American Traveler Survey which, Travel and Leisure magazine utilized their reader’s poll and J.D Power and Associates used a survey. All three of these resources have found that Hertz is the car rental company favored the most followed by Avis and then National. Many fans of Hertz say that they always get a low mileage car and great personal service. Fans of Avis love the fact that they usually always get a new car that is always clean, backed by great prices and wonderful people. Many people like National because they allow you to pick whichever car you want within the class-range you chose without charging you extra for it.
Those three car rental companies have ranked top notch against others because of how great and efficient they operate their business; they keep their customers happy and coming back. Great customer service, newer cars with low mileage, location, and rates are all factors that determine whether or not a car rental company is good. Great customer service and smiling representatives always make customers feel a little better because of all the positive energy and lack of negative service. Whenever you come across bad service at a car rental company, it makes you not want to come back because they make you feel as though you are doing something wrong when you rent a car. Having a newer fleet of cars boasting low mileage is important to because you do not want to have an old, high-mileage car that acts it’s age, having mechanical flaws and even breaking down. You, like most people will naturally want the cheapest rates you can get, but where some companies have cheap rates, they find small and menial things to charge you for after you have the car. A lot of companies will do whatever they can to make a few extra bucks, you must be aware of all the company’s guidelines so that you do not have some random hidden fees creep up on you.
If you are planning on renting a car then you must do your research first. Consumer surveys and other resources have shown that Payless, Enterprise and Dollar all rank poorly among other car rental companies, but some people will tell you that they have had positive experiences from those companies; it just depends on the particular company. Naturally though, all of the car rental companies that you always hear about that are award-winning and offer full service will be more expensive. That is why it is important to do your research of all the car rental companies available to you, that way you can ensure that you get the best rates, service and overall experience